![]() This is usually seen in areas where the ISP network is badly maintained, oversubscribed, or lacks the bandwidth capacity to handle multiple users streaming at once. In certain areas of the world, internet service providers will actively attempt to throttle or stop you from streaming from Netflix and its competitors, causing the NW-2-5 error message to appear. Check if Your Connection Allows Streaming If you’re unsure, check your device’s user manual for more information on how to do this. The steps for switching DNS servers on “smart” devices like a TV, however, will vary, depending on the manufacturer and model. You can change your DNS provider in Windows using the Settings menu, while Mac users can use the System Preferences app to do so. If your ISP’s DNS servers are slow or broken, you can use a public DNS server like Google’s 8.8.8.8 and 8.8.4.4 instead to bypass the issue. Public DNS servers are offered by a number of public sector organizations and tech businesses, including Google, to bypass problematic ISP DNS servers. If that’s the case, you’ll need to switch to a public DNS server. Unfortunately, DNS servers provided by ISP are sometimes left as an afterthought, with outages common and issues left unresolved. Netflix is no different-without DNS, the Netflix app or website wouldn’t be able to load at all. ![]() DNS servers are made available by your internet service provider to ensure you can load websites and web-based services. In order to read this article, your web browser uses the DNS (Domain Name System) service to convert the domain name () to the correct web server hosting this page. You’ll need to check whether your network provider allows this, however, and ensure you have a sufficiently large data allowance to stream Netflix without extra charges. In a Netflix connection emergency, you could set up a WiFi hotspot using your smartphone and use your mobile data connection to stream Netflix instead. If you can’t resolve the issue, consult your ISP for additional support and possible repair options. If the internet connection isn’t working, double-check whether or not you can resolve the problem yourself by restarting your modem and checking that all cables (including your internet cabling) are connected correctly. For example, use your PC to visit the Netflix website or use another device to load the Netflix app. You can quickly check this by using another device on your local network to test it out. If your network connection is working, your next step is to check the connection between your local network and your internet service provider (ISP). ![]() Most Netflix-capable devices (such as smart TVs) have a network diagnostic test you can perform to double-check your connection is working, so consult with your user manual for more information. If you’re using WiFi, move closer to your router to ensure the fastest speeds and most stable connection. Start by checking that you’re connected to your network router using WiFi or wired ethernet cable without any possible WiFi interference or cable breakages. This is a two-part step, as you’ll need to confirm that your device’s connection to your local network is stable and working properly first. ![]() You’ll need to check that your network connection is working properly if this is the case. Check Your Network and Internet ConnectionĪs an NW-2-5 error code usually points to a connection issue, the problem is likely to be closer to home. If the problem isn’t fixed, continue with the steps below. If you want to ensure that your device fully restarts, however, make sure to safely switch the device off and disconnect the power for several seconds before switching it back on again.Īfter restarting your device, repeat the steps that resulted in the Netflix error code NW-2-5 message appearing. You can do this using your device’s own restart procedure.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |